Thursday, 10 December 2009
Is it because I'm British?
Yesterday, I went for my lunch time Costa as I do every week (sometimes, 2 or 3 times a week - what can I say? It's my guilty pleasure). Anyway, I ordered my usual medium and they gave me a small. So I did the worst thing imaginable - I complained. Yes, I actually took it back up the till and said "I'm really sorry, but I ordered a medium." They took it and a few minutes later supplied me with the medium I had ordered (and paid for) but the look they gave me just made me want to shrink up inside myself. I'm sure they'll forget - they must see hundreds of people - but everytime I go there now, I know I'll be worrying that they will be remembering the time I complained. And the worst thing is I knew that I was totally in my right to do this - yet I am the one apologizing? What is going on here? Why do I feel so terrible about getting what I paid for? Is it really because I'm British; everyone is always saying how polite we are (we do stand in queues) but are we too polite? Let me know - I'm especially interested to hear from those who aren't British and your views, or are you British but have no problems sending food back (I know I can't do it)?